IMPORTANT NOTE:
All technical support enquiries lodged using our Log a Case facility will receive priority over those lodged through alternate avenues.
Serial Number:
OR
Hardware Key / Host ID:
*
*
(can be found on a sticker on
the outside of the appliance)
(can be found in the configuration of the unit
or on the system dashboard)
Contact Name:
*
Company:
*
Email:
*
Phone:
*
Region:
--None--
Americas
Asia & Oceania
EMEA
*
Type:
--None--
Problem
Feature Request
Question
Case Reason:
--None--
Installation/Configuration
Performance
Software Defect
Hardware Problem
Firmware Upgrade
Licensing
Monitoring/Classification
Enquiry
*
Subject:
*
Priority:
--None--
Critical
High
Medium
Low - General Support / Feature Request
*
Description:
*
Firmware Version:
--None--
-- 1700 --
2.0.0
2.1.0
2.2.1
2.2.2
2.2.3
2.3.0
2.3.1
-- 2000 / 4000 / 6000 --
450
450-hf1
450-hf2
460
460-hf1
460-hf2
460-hf3
470
470-hf1
480
480-hf1
480-hf2
480-hf3
480-hf4
490
490-hf1
490-02
491
491-01
5.00
5.01
5.02
5.03
5.04
5.10
5.2
5.3
(RECOMMENDED)
Configuration:
In version 4:
System | Show Config
In version 5:
System | Maintenance | Manage Config
and up to get running configuration
(RECOMMENDED)